What can you build

Instead of raw calls, you work with ready-to-use intelligence and automation your product can plug into directly.

Turn conversations into usable data (AI Assist)

AI Assist gives you structured data from every call and message. You get transcripts, summaries, sentiment, topics, action items, QA results, and evaluations — all ready to sync into your product.

Keep CRMs and records automatically up to date

Monitor quality at scale without building AI pipelines

Trigger workflows from action items or sentiment

Build search, analytics, or coaching features

Run and automate conversations (AIVA)

AIVA lets you run calls and messaging end-to-end, connect to external systems, follow workflows, and use knowledge bases — while handing over to humans when needed.

With AIVA, you can define tools (custom actions) it can use during conversations. This turns AIVA into a system-aware agent that can talk and act inside your product in real time, for example

Pass product context into outbound calls

Enable AI agents with MCP tools

Build outbound calling workflow

Connect conversation outcomes back to your workflows

Turn conversations into usable data (AI Assist)

Run and automate conversations (AIVA)

What’s Next