MCP FAQs

Frequently asked questions for MCP and Agentic integrations

Do I need to write integration logic for each Aircall feature?

No. You expose tools and resources; Aircall AI decides how and when to sequence them at runtime. You're not hardcoding workflows against our product. The customer specifies some rules when configuring the AI agent.

Can I register more than one MCP?

Yes but if possible we want to keep one MCP per product. Submit your request through the tech partner application explaining why you need multiple.

What if evaluation fails more than once?

We'll keep working through specific feedback with your team round by round. There's no limit on attempts — the goal is a reliable connection, not a fast rejection.

Who do I contact with questions during review?

Use the contact details provided when you sign up as a tech partner — our ecosystem team handles review and evaluation communication directly.

Can I connect to a private MCP

Yes you can connect to a proivate MCP and it will be visible only in your account. However, this is in early stages and takes internal work to get set. Because of that we are evaluating those request on a case by case basis.Contact your Aircall contact for more information.

Does Aircall offer an MCP server

As of this writting we don't offer an MCP servier but stay tuned. We might have news soon.